contact us
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why buy from us
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We have been in business for over 20 years! From our store location we have sold thousands of fountains and water features of all kinds. We offer a beautiful array of products for your home and garden. If you ever find yourself in Virginia stop by and you will see why people drive hundreds of miles just to visit us, they fly in too! If you can't make it here that's ok we ship all over the country. For more info about our retail location follow this link. http://www.southerngraceva.com/
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We design, build and install fountains of all types. Our prices range from $30 to $20,000. Fountains and water features have been so successful for us we decided to offer them on the web. Whether you are buying a pottery fountain or boulder fountain you can rest assured every fountain we offer is created with care by one of our team of experts.
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When you purchase from us we go with it. You are not ordering from a call center. We don't have a call center and never will. You are ordering from someone who has made and installed thousands of fountains over the last 20 years. If you need help or just have a question we are here to help and if you are installing your fountain yourself you know how valuable that can be.
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Visit our main web-site for lots more fountain choices
click on link below
CLICK ON THIS LINK.
HTTP://WWW.BOULDERFOUNTAIN.COM/INDEX.HTML
HTTP://WWW.BOULDERFOUNTAIN.COM/INDEX.HTML
CONTACT US TO PLACE AN ORDER 540 948-2239 OR E-MAIL boulderfountain@gmail.com
The fine print.
Customer error, dissatisfaction, no longer wanting a product or any other reason for wanting to return a product other than documented error will not be accepted. Items in the customer’s possession for longer than 14 days will not be accepted for return. There are no returns on special order/made to order items.
All returns and cancellations are entirely at the discretion of Southern Grace LLC.
Southern Grace LLC accepts no liability for products damaged by misuse, improper installation, or modification.
All cancellations and returns must be authorized by Southern Grace LLC, and an Return Authorization Number (RA#) must be issued and used when returning products or they will be denied. Please e-mail us to receive a (RA#)
Once an item is shipped it can no longer be canceled.
All returns will be subject to a 25% restocking fee.
We will not accept returns on any opened, used or modified merchandise.
Returns and cancellations are solely determined by Southern Grace LLC.
All returns will receive a refund once the returned item is received by Southern Grace LLC and inspected.
There are no refunds or credits on shipping or handling charges. In the case of a return, the return shipping is at the expense of the customer.
Products are covered by the manufacturer’s warranty only; settlement of all claims is subject to manufacturer’s waiting period to allow inspection of warranted goods.
DELIVERY/FREIGHT:
Delivery is via tractor-trailer unless otherwise specified.
Please note that the merchandise is palletized. We offer different freight service options.
-Business delivery will usually be the least costly. The business must receive regular tractor trailer deliveries and have a loading dock or fork truck. Some businesses will not qualify and is totally up to the delivering company.
-Trucking terminal pick up. If you choose terminal pick up you will pick up from delivery companies closest terminal to your address. It is up to you to arrange pick up.
-Home delivery, If you choose home delivery remember a tractor trailer will need to have access. If you requested lift gate service the freight company will drop the pallet curbside. They will not drive up a private drive. It is up to the freight company where they can deliver.
Southern Grace LLC will not be held responsible for any issues that arise as a result of customer unloading of product or any delivery issues. Southern Grace LLC will not be held responsible for any delivery delays once the product leaves our facility.
The customer is responsible for any and all additional fees associated with special delivery requests/services or any additional fees added by the freight company.
All product is carefully inspected and packed prior to being shipped. Any & all claims must be noted at the time of delivery on the Delivery Receipt and the customer must notify Southern Grace LLC within 48 hours of delivery for any claim to be honored.
Product Care & Information
CAST STONE WINTER CARE
All of our cast stone pieces are manufactured with a high density cast stone mix with a PSI (pounds per square inch) strength of approximately 7,500.While this high density mixture is designed to produce a strong and durable product, proper maintenance is recommended to protect our product from the freeze-thaw cycles that occur in winter. Any piece which can hold water, snow or ice, such as a planter, birdbath/ fountain top or shell, and any piece which is placed directly on the ground surface, such as a birdbath/fountain base, can be damaged by the winter freeze-thaw cycles. To minimize any possible winter damage, please follow the simple suggestions listed below.
Cast Stone Products
Birdbaths, Fountains
We suggest that birdbath/fountain tops not be left outside in the winter. Once the top fills with water/snow and freezes, the top may crack. All birdbath/fountain bases, should be raised up off the ground in winter so they will not freeze to the ground surface. Ideally, a fountain should be stored indoors in the winter away from the elements. However, if a fountain bowl must be left outside, remove all pumps, rubber stoppers, drain pipes, and small components, and cover the top, making sure that water does not accumulate in the basin and freeze.
SOUTHERN GRACE LLC WILL NOT BE RESPONSIBLE FOR ANY DAMAGES DUE TO WEATHER CONDITIONS